Categories / Customer Support & Inbox

Shopify store: Make AI email agent with stock/policy lookup

high specificsAdded 2026-10-13
Business
small e-commerce store (~1.5 person), 10–30 advice emails/week
Task
classify Gmail inquiries, check Shopify stock/policies, draft AI replies for approval
Result
time per email 12.5 min → 3.25 min (~74% less); ~3.06 hours saved/week at 20 emails
Tools
  • Make
  • Make AI agent
  • Gmail
  • Shopify (MCP)
Setup
  1. Gmail trigger → GPT classify (order/private vs product/policy) → AI agent searches store/policies → draft saved to Gmail for human send
Source
themarketingtinkerer.substack.com ↗
Specifics rating
high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.

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