75 use cases, most specific results first.
vinyl record-pressing plant for indie artists (scrappy team)
76 Zap workflows, 18,000 tasks; ~2,285 hours saved (~1.2 years labor); 50% leaner headcount than similar competitors; portal ~$600/year vs custom software thousands
small e-commerce store (~1.5 person), 10–30 advice emails/week
time per email 12.5 min → 3.25 min (~74% less); ~3.06 hours saved/week at 20 emails
CollageDepot e-commerce (NL/EN/DE/FR support)
not stated (qualitative: same order questions answered by hand before)
bamboo apparel brand (3 internal CX + 9 outsourced; 16+ markets)
26% conversations automated; FRT 31 sec vs 7 hours human (99.88% faster); 10% increase in sales via support; 9+ hours decrease in resolution time within one month
family-owned Made-in-France apparel, fully online; 2 CS agents (7am–2pm)
48% tickets automated (<6 months; beat 30% goal); 2,400+ tickets closed via AI YTD; 22-second avg FRT; no added headcount
global ecommerce printing (stickers/cards/posters/merch) for creators & SMBs
up to 65% Fin resolution; 50% Fin involvement; 90% peak-season sales queries by Fin; 40% conversion growth; absorbed 80% order / 83% conversation growth without more headcount; "need six or seven more agents to do what Fin does"
digital transformation agency client (agency itself 51–100 employees, Romania)
AI case resolution 34% → 92% (~3×); 55% better response accuracy; 11 ranking strategies tested in 2–3 weeks vs ~6 months coded
virtual receptionist service (law firms, home services); AI + human agents
one Zap reviews 5,000 calls/week saving ~250 hours/week manual review; 1,000+ Zap workflows; 20M+ calls/chats handled
faith-based apparel ecommerce; 16 CS agents
28% tickets resolved by AI; FRT 1m03s vs team 1h37m (98.2% faster); resolution 1m11s vs 4h8m (99.5% faster); CSAT 4.4 vs team 4.22
orthopedic footwear (wholesale/retail/ecommerce); enterprise-scale but Shopify-centric CX
56% automation in <2 months; email FRT 24h → 35s; chat FRT ~3m → 13s; Monday backlog 600–1,000 → 200–300 emails; double-digit YoY growth same headcount; ~$300K/month CX phone revenue; 12% phone conversion
men’s underwear / subscription ecommerce; year-round CX ~3–5, peaks historically to 20 agents
60%+ tickets automated; 99% faster FRT; 69% faster resolution; peak season with 5 agents vs 20 in 2021 / 12 in 2022; CSAT steady 4.4/5; top Flows >90% automation
classroom resource SaaS for teachers; grew 3→11 people, ~$6M revenue in ~6 months
Fin involvement 99%; automation ~87%; support volume 153→4,000+/mo (27×) with no support hire (Emma + Fin only); Fin saves Emma ~6 hours/day; CX Score 60%→76%
cloud ERP for SMBs in Brazil (180,000+ businesses); support ~1.37M conversations/year
~80% Fin resolution; ~95% involvement; 57k–67k Fin resolutions/month; teammate replies/conversation 7.49→3.25 (~60% fewer)
UK trade printer (Cimpress); ~15,000 active resellers/agencies/SMBs; small CS team by design
chat deflection ~20%→~60%; every first-time customer gets personal onboarding call; ~2% lower churn; Bella V2 triage + knowledge/order-data work over ~6 months
menswear ecommerce brand (multi-million, scaling toward $250M+)
26% tickets resolved by AI; FRT 99.8% faster than team; resolution 99.4% faster; CSAT 4.67 vs team 4.6; typically resolves in under 2 minutes vs 4+ hours
family soap/body brand; CX team of 5
~$100K/year saved switching from Salesforce; 30% automation in 30 days, 45% in 2 months (held ~2 years); ticket volume +~1/3 same headcount; 11% CSAT increase after migration; ~$13,585 saved in past 6 months from 45% automation
US tech-powered car-buying service (retail/ecommerce ops)
70% Fin resolution across two workspaces; >899 hours/month saved; $163,800 annual cost avoidance (~2.5 FTE); 64.1% chat volume reduction in Peddler Support
Spanish smart-price fitness chain, 170+ clubs; support team of 3
85% auto-resolved support requests; ~4,000 hours saved annually; Marketing Hub conversion lift up to 40%; answers typically under an hour
small Shopify ecom with wide catalog
views per active users +~17%; MoM conversion +~13% (disclaimer: chatbot was only major upgrade that month); ~701 messages ≈ $16/month
B2B SaaS for construction budgets/invoices/ESG (real estate); support handles hundreds of tickets/week
85% of drafts good enough to send with minor/no edits; 20+ hours saved/week; built in 5 days by 2 people
n8n (open-source workflow automation product company); support team grew from ~8; framed as their own support ops
AI in front of 60% of tickets; ticket volume 100→2,000+/week (20×) while team only ~doubled; response times from 2–3 weeks to hours (enterprise ~6–8 hrs); AI said to do work of ~10 people
CRM for lawn care/fence/repair crews; bootstrapped; small CX team
Fin involvement 92%; resolution 85% (was 20–30% on old bot); >28,000 resolutions since launch; avoided 2–3 FTE hires; volume 3,400→5,600 over rebrand months absorbed
short-term rental management automation software (San Francisco)
500 backlogged queries resolved instantly; Fin resolves 30% of inbound it interacts with; 95% reduction in response times; 61% of new customers preferred faster AI vs waiting for agent (poll)
family-owned beauty/nail supply (B2B+B2C) on Shopify since 2019; Australia
62% AI resolution rate; 66.67% bot engagement; 400+ sales assisted in last 30 days; 4.8/5 Trustpilot maintained
US #1 online reseller of blank imprintable clothing + custom transfers/“Jiffy Made”
70% AI resolution without human; 3.3% of site visitors engage Lyro; 6,940+ knowledge articles added since Sept; 1.04% contact-to-visit via pre-chat bots
medical-device ecom (laser hair growth); 34 employees across NA/Asia/Europe; Boca Raton HQ
7,800 support hours saved annually; resolution 60%→73% (+22%); 20K+ conversations automated; 100 new help articles/month
intimates brand (~50 employees, targeting ~$80M revenue)
54% avg automation (up to 60% BFCM); 19% conversion from AI-assisted sales; 19.2× ROI on AI sales interactions; 18% AOV uplift; 27K+ automated interactions; FRT −99.5%; resolution time −92.1%
Spanish streetwear; €26M+ revenue (2023); 5-person CX; ~15K tickets/mo
within 1 month: 4,228 tickets by AI (~40%); 38s AI FRT; 42s AI resolution; 73.73% emails one-touch; ~60% labor cost reduction with Gorgias (page metric); cleared path from 2,000 daily backlog
luxury grocery chain, 10 LA stores; automations built by one employee (ex-valet)
~70% of AI drafts sent unmodified; 1,500 CS labor hours/year saved; ~$40K/year CS cost savings; 5.5× ROI on CS alone; 89 Zaps company-wide (~5,000+ hrs / ~$133K cited across business)
SubEasy.ai — small transcription/translation/voiceover team
qualitative — handles daily grind / glue work between tools
newsletter/info-product biz
47 agents x $149/mo = $10,237 last month, $74 stack cost (self-reported)
online/e-commerce merchant (founder of Fortuna; WooCommerce/Shopify/Magento)
was spending 2–3 hours/day on emails with answers already in store DB; refunds become ~3 seconds approve/decline vs ~15 minutes
device repair shop
~90% of interactions without staff; ~80 hours/month freed; ran >1 year at under €200/month; continued after sale
restaurant POS client (first n8n client of poster)
~90% automated; response time from >2 hours to <2 minutes; 24/7 coverage
Ruggable — DTC washable-rug brand (named business; discovered via X Bot News)
42% calls automated (last 30 days); 48% resolved by Flip; 61% of calls after hours now answered; live in ~3 days; 4.41 CSAT; WISMO ~60% automation
ODEON Cinemas (UK/Ireland cinema chain; named business via X Bot News → Zendesk case)
deflection ~18% → ~60%; refund handling time −90% (~5 min → ~30 sec); bot satisfaction ~80–90%
Solo/small online store
"Support tickets dropped ~75%"; response time "from 4-6 hours to instant"; owner was spending 2-3 hours/day before; cost "~$15-30/month" API + "~$5/month" hosting
Shopify merchant operating 55+ storefronts with a small support team
"42,940+ Emails Processed"; avg response "<2 min" down from "12–24 hours"; "75–85% Fully Automated"; financial decisions routed to a human
Solo e-commerce store (founder later productized the tool, so partly self-promotional)
Baseline "~63 messages/day", "~3.5 hours/day spent just replying"; on one day "61 resolved instantly", "2 flagged for founder review", "4h 12m" saved
Evergreen Waste Management, growing waste collection company in Delaware (size not stated)
"20% increase in resolution rate" (Lyro resolution 0.7 to 0.84) within 30 days; 4,536 customer messages handled by Lyro; 75,392 automated flow executions
E-Collar Technologies (Educator Collars, Mini Educator, K9 Electronics), specialized manufacturer with 3 e-commerce sites (US/UK); size not stated
"Lyro successfully handled over 70% of customer inquiries without human intervention"
The Muzzle Movement, UK pet-products e-commerce brand (size not stated)
"74% resolution rate" on 1,200+ monthly tickets; "90.91% engagement with lead generation bots"
Your KAYA, Polish eco personal-care e-commerce brand founded 2017 (size not stated)
"75% resolution rate with Lyro AI Agent"; 2,500+ monthly tickets handled
Learn It Live, online education company, 1-50 employees
"The Support team now receives 40% fewer tickets"
e-learning platform (instructors + students)
40% reduction in support tickets; built in less than an hour
generic SMB support inbox
~20 min to wire up; no volume figures; bugs (1 email/poll)
local service (cleaning) / AI-visibility
9/18 returned home page; 1 blocks 12/14 crawlers; 7 lack share image; 2 have all tags
any SMB
10-min setup; replies in seconds
e-commerce stores
vendor-stated automation 89% EvryJewels, 70% Clove, 64% Tediber
founder/small business (Simon Lackowski)
sample week: 8 email+LinkedIn pairs staged; no reply rates
indie/app founder (solo)
built in 3 hours; saved 10 hours/week (also found a security hole in own app)
AfterPack (B2B SaaS / product)
agent worked ~5 hours; founder only added an API key
Travel Mapper SaaS — three-person team; also early adopter small legal firm
reduces time on repetitive support emails (qualitative); legal firm admin freed for higher-value work
small business owner (r/smallbusiness)
~5 hours/week saved on customer-email drafting (as summarized)
two e-commerce businesses
~90% automated; only ~3–5 cases/week need human review
Small B2B software company (founder + CTO)
Implementation "which was once quite manual and is now a button click"; "my inbox is now perfectly prioritised"
Small e-commerce store (builder test)
42 of 50 refund emails fully automated in a small-store test (as reported)
Olivia Bottega, US wedding dress e-commerce brand (founder-led; size not stated)
638 tickets managed in 30 days; "Solve Problems" bot ran 2,035 interactions in a month; "22% engagement rate with automated solutions"
Renovate Direct, UK online flooring/wall-coverings retailer (size not stated)
Resolution rate "up from 42%" to 69%; "27% boost in overall support efficiency"
Stormline, family-owned wet-weather gear manufacturer in Invercargill, NZ, founded 1966 (size not stated)
"99.64% resolution rate" in a 30-day period
Cabau Lifestyle, Dutch women's health/fitness brand with a "small CX team"
"3x ticket volume handled without new headcount"; "6-9 additional agent hires avoided"; CSAT 4.3 to 4.6; "600% increase in bundle sales ... (from 2% to 14% of all orders)"; AI cleared a "600-question pile-up ... in minutes"
The Pet Pad, small/exotic animal vet clinic in Kearney, NE, "lean three-and-a-half-person team"
Owner: "It's saved us quite a bit of money ... versus having to hire another receptionist"; "Every time I called back a client, everything was fine"
The Tax Chick.PRO, Houston tax/bookkeeping/payroll firm launched 2020 (small, no in-office receptionist)
"100% accurate information-gathering"; clients asked "Who's your new receptionist?"
LUV Health, San Diego DTC adaptogen/functional mushroom brand (co-founder-led; size not stated)
"50% drop in email support volume"; "1 agent handling support, service, and sales"
Extendly, provides 24/7 tech support and setups for HighLevel CRM agencies, serving 1,000+ agencies (own headcount not stated)
"from resolving 5% of chats with AI to over 30%"; chats handled by humans down 30%
Dyad Real Estate & Property Management (3 full-time employees)
"A company that would have once required 12–15 employees to operate can now run with an army of AI bots and just THREE full-time employees."
Home service business
Saved $250 by downgrading the phone subscription; owner calls the agent a real asset
generic
none measured (README only, no workflow file)
home-service businesses
none stated
Shopify store
handled WISMO before owner woke; no numbers
small business owner
faster replies; no numbers
SMB (platform founder)
no metrics
agency/dev shop
none; nothing auto-sent
Small Shopify store
"that alone cut my daily workload by like 60%"
Agape Real Estate (real estate firm)
Turns missed calls into usable leads; demo video only, no metrics