Categories / Reviews & Reputation

Spanglish Miami: AI Google review replies (bilingual)

Business

Latin-fusion restaurant, Miami (owner-operated)

Task

AI-draft Google review responses in EN/ES with email approve-from-phone workflow

Result

response rate ~35%→100%; avg response time 3.2 days→47 minutes; weekly review time 4+ hrs→~30 min (~3.5 hrs saved/week); Google rating 4.3→4.6; monthly reviews ~30→45 (as stated by vendor case study)

Tools

• ReplyOnTheFly
• Google Business Profile

Setup

1. ~12 min connect GBP
2. custom AI voice instructions (warm Cuban-American, dish names, informal tú)
3. email approve/edit

Source

replyonthefly.com ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.