Categories / Customer Support & Inbox
Cocorico: Gorgias "Maurice" AI Agent on Shopify
high specificsAdded 2026-10-13
- Business
- family-owned Made-in-France apparel, fully online; 2 CS agents (7am–2pm)
- Task
- 24/7 answers for WISMO, sizing, returns, password resets
- Result
- 48% tickets automated (<6 months; beat 30% goal); 2,400+ tickets closed via AI YTD; 22-second avg FRT; no added headcount
- Tools
- Setup
- <1 week with Gorgias IM
- ~30 Guidance docs
- exclusion/handover topics
- QA/testing tools
- Source
- gorgias.com ↗
- Specifics rating
- high specifics high = concrete numbers/quotes; med = partial; low = qualitative
Results as reported by the source; not independently verified.
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