Categories / Invoicing/Collections/Cash Flow

Feefo saves 92 hours/month on credit control

Business

Feefo, review platform SMB (Petersfield, UK)

Task

automate AR follow-ups and CRM-style customer notes beyond spreadsheets

Result

"92 hours saved per month"; "26% decrease in the value of invoices 31+ days overdue"; DSO "decreased by 16%" (Feb–Oct 2024); one month "140% collected vs billed"

Tools

• Upflow + NetSuite

Setup

1. 2–3 day NetSuite sync
2. smart rules assign customers to workflows
3. timeline logging of all interactions
4. tag CSMs into remittance threads

Source

upflow.io ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.