Categories / Lead Follow-up & Sales

Jewelry brand's AI shopping assistant out-converts human chat

Business

Caitlyn Minimalist, fast-growing dainty jewelry brand (Gorgias "Commercial" tier; size not stated)

Task

Real-time 24/7 answers on metals, tarnish, allergies, engraving plus AI product recommendations/upsells

Result

"11.3% uplift in average order value"; "18% CTR for AI product recommendations"; "2.5x higher conversion rate for AI-driven sales vs. human agents (20% vs. 8%)" over 90 days

Tools

• Gorgias AI Agent + Shopping Assistant
• Klaviyo
• Okendo

Setup

1. not stated

Source

gorgias.com ↗

Specifics rating

med specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.