Categories / Customer Support & Inbox

Online store FAQ chatbot handles ~80% of support

Business

Solo/small online store

Task

Answering repeat customer questions (returns, shipping, delivery times) on the website

Result

"Support tickets dropped ~75%"; response time "from 4-6 hours to instant"; owner was spending 2-3 hours/day before; cost "~$15-30/month" API + "~$5/month" hosting

Tools

• OpenAI API
• custom chat widget
• lead capture

Setup

1. 1) Gather FAQ, product descriptions, common email replies into docs 2) Create custom assistant on OpenAI API trained on that data 3) Build simple embeddable chat widget 4) Add lead capture when bot can't answer
2. ~2 days to build

Source

reddit.com ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.