Categories / Admin & Back-Office

Real estate team turns WhatsApp messages and voice notes into CRM updates

Business

Lean real estate team (The Srama Group), client of System AI

Task

Copying lead/property details from WhatsApp (text and voice notes) into Zoho CRM and a Google Sheets property tracker

Result

Task time cut "from four to five minutes down to about 10 to 20 seconds"; "about a day saved every week"; onboarding-to-sale time went from 62 to 44 days

Tools

• n8n
• Twilio (WhatsApp)
• LLM prompt routing
• Zoho CRM
• Google Sheets

Setup

1. WhatsApp messages ingested via Twilio, workflow checks text vs voice note, LLM classifies into lead path (Zoho CRM update) or property path (Sheets tracker)

Source

n8n.io ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.