Categories / Customer Support & Inbox
SaaS support firm lifts AI chat deflection from 5% to 30%
med specificsAdded 2026-10-14
- Business
- Extendly, provides 24/7 tech support and setups for HighLevel CRM agencies, serving 1,000+ agencies (own headcount not stated)
- Task
- AI agent first line for subscription, technical and onboarding questions
- Result
- "from resolving 5% of chats with AI to over 30%"; chats handled by humans down 30%
- Tools
- Setup
- Replaced in-house legacy chatbot
- API integration with HighLevel and internal systems
- Source
- botpress.com ↗
- Specifics rating
- med specifics high = concrete numbers/quotes; med = partial; low = qualitative
Results as reported by the source; not independently verified.
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