Categories / Customer Support & Inbox

5-person vet clinic triages 35+ daily calls with AI

Business

The Pet Pad, small/exotic animal vet clinic in Kearney, NE, "lean three-and-a-half-person team"

Task

Overflow call answering, triage and intake while owner assists in surgery

Result

Owner: "It's saved us quite a bit of money ... versus having to hire another receptionist"; "Every time I called back a client, everything was fine"

Tools

• Smith.ai AI Receptionist

Setup

1. Up and running "within a couple of days"
2. overflow answering, intake screening, email summaries with priority flags ("urgent"), AI voice speed adjusted to local speech

Source

smith.ai ↗

Specifics rating

med specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.