Categories / Customer Support & Inbox

Fitness brand absorbs 3x ticket spike from Netflix fame without hiring

Business

Cabau Lifestyle, Dutch women's health/fitness brand with a "small CX team"

Task

AI agent resolving repetitive order questions and giving product guidance; AI shopping assistant for bundles

Result

"3x ticket volume handled without new headcount"; "6-9 additional agent hires avoided"; CSAT 4.3 to 4.6; "600% increase in bundle sales ... (from 2% to 14% of all orders)"; AI cleared a "600-question pile-up ... in minutes"

Tools

• Gorgias AI Agent + Shopping Assistant + Helpdesk
• Rebuy

Setup

1. not stated (24/7 email support enabled three months after implementing)

Source

gorgias.com ↗

Specifics rating

med specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.