Categories / Lead Follow-up & Sales

8-person tire e-commerce shop automates "Request a Quote" calls with a chatbot

high specificsAdded 2026-10-14
Business
Monster Tires, US online seller of rubber tracks/tires for compact equipment; 8 employees (3 sales reps)
Task
Routine "Request a Quote" phone calls (30% of sales reps' time) moved to an AI chatbot quote workflow that captures sales inquiries on the website
Result
"30% of specialist time reclaimed"; "44% bot engagement rate"; "26.23% contact conversion rate"
Tools
  • Tidio AI Agent (Lyro) + Flows
  • WooCommerce/WordPress
Setup
  1. Installed on WooCommerce site, trained via website integration and Q&A record uploads
  2. "The 'Request a Quote' workflow took just 15 minutes to build using an intuitive drag-and-drop interface"
Source
tidio.com ↗
Specifics rating
high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.

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