Categories / Lead Follow-up & Sales

Macaron startup's chat auto-message keeps founder from losing leads

med specificsAdded 2026-10-14
Business
Pastreez, French macaron startup selling 100% online via Shopify (small founder-led team)
Task
Capturing inbound chat leads (incl. corporate orders) when the founder isn't at the computer
Result
"70% conversion rate" on chat inquiries; corporate clients incl. Netflix, Google, Visa, Snapchat cited
Tools
  • Tidio Flows/live chat
  • Shopify
Setup
  1. Delayed message fires after 1 minute without a reply, sharing the co-founder's phone number so visitors can text him right away
Source
tidio.com ↗
Specifics rating
med specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.

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