Categories / Customer Support & Inbox

Dr. Bronner's: Gorgias AI Agent after Salesforce switch

Business

family soap/body brand; CX team of 5

Task

automate product/policy FAQs, order status, returns; unify Voice/SMS/chat

Result

~$100K/year saved switching from Salesforce; 30% automation in 30 days, 45% in 2 months (held ~2 years); ticket volume +~1/3 same headcount; 11% CSAT increase after migration; ~$13,585 saved in past 6 months from 45% automation

Tools

• Gorgias AI Agent
• Flows
• Shopify
• Loop Returns
• Attentive
• Klaviyo
• Gorgias Voice

Setup

1. 30-in-30 Gorgias program
2. Help Center + Flows + Order Management
3. AI Agent email then chat

Source

gorgias.com ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.