Categories / Customer Support & Inbox

Fin doubles resolution for home-services CRM (Homeworks)

Business

CRM for lawn care/fence/repair crews; bootstrapped; small CX team

Task

Fin fronts every customer chat; connected to Stripe for billing answers; help center trimmed 550→~300 articles

Result

Fin involvement 92%; resolution 85% (was 20–30% on old bot); >28,000 resolutions since launch; avoided 2–3 FTE hires; volume 3,400→5,600 over rebrand months absorbed

Tools

• Intercom
• Fin
• Stripe; migrated from HelpCrunch/Zendesk

Setup

1. switch to Intercom + Fin → rewrite help center → Stripe connection for plan/payment context

Source

fin.ai ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.