Categories / Customer Support & Inbox
Fin clears backlog for STR software (Hospitable) high specifics Added 2026-10-13
Business short-term rental management automation software (San Francisco) Task Fin answers from knowledge base; hand off uncovered questions to agents Result 500 backlogged queries resolved instantly; Fin resolves 30% of inbound it interacts with; 95% reduction in response times; 61% of new customers preferred faster AI vs waiting for agent (poll)
Tools Setup early Fin beta KB-grounded answers with seamless human handover Source intercom.com ↗ Specifics rating high specifics high = concrete numbers/quotes; med = partial; low = qualitative Results as reported by the source; not independently verified.
← Fin doubles resolution for home-services CRM (Homeworks) Lyro AI for beauty supplier with 1 operator (NSI Australia) → More in Customer Support & Inbox Customer Support & Inbox
vinyl record-pressing plant for indie artists (scrappy team)
76 Zap workflows, 18,000 tasks; ~2,285 hours saved (~1.2 years labor); 50% leaner headcount than similar competitors; portal ~$600/year vs custom software thousands
high specifics new
Customer Support & Inbox
small e-commerce store (~1.5 person), 10–30 advice emails/week
time per email 12.5 min → 3.25 min (~74% less); ~3.06 hours saved/week at 20 emails
high specifics new
Customer Support & Inbox
CollageDepot e-commerce (NL/EN/DE/FR support)
not stated (qualitative: same order questions answered by hand before)
high specifics new
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