Categories / Customer Support & Inbox
Flooring retailer auto-classifies and routes tickets with AI
med specificsAdded 2026-10-14
- Business
- Renovate Direct, UK online flooring/wall-coverings retailer (size not stated)
- Task
- Automatic classification and routing of support tickets plus AI answers across channels
- Result
- Resolution rate "up from 42%" to 69%; "27% boost in overall support efficiency"
- Tools
- Setup
- Connected 3,912 articles to Lyro's knowledge base
- Source
- tidio.com ↗
- Specifics rating
- med specifics high = concrete numbers/quotes; med = partial; low = qualitative
Results as reported by the source; not independently verified.
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