Categories / Customer Support & Inbox
Family-owned rain-gear maker's AI resolves nearly all chat questions
med specificsAdded 2026-10-14
- Business
- Stormline, family-owned wet-weather gear manufacturer in Invercargill, NZ, founded 1966 (size not stated)
- Task
- Product specs, care, sizing and FAQ answers across website, Instagram and Facebook
- Result
- "99.64% resolution rate" in a 30-day period
- Tools
- Setup
- Created 272 knowledge-base articles (specs, care instructions, sizing guides, FAQs)
- Source
- tidio.com ↗
- Specifics rating
- med specifics high = concrete numbers/quotes; med = partial; low = qualitative
Results as reported by the source; not independently verified.
More in Customer Support & Inbox
Customer Support & Inbox
vinyl record-pressing plant for indie artists (scrappy team)
76 Zap workflows, 18,000 tasks; ~2,285 hours saved (~1.2 years labor); 50% leaner headcount than similar competitors; portal ~$600/year vs custom software thousands
high specificsnew
Customer Support & Inbox
small e-commerce store (~1.5 person), 10–30 advice emails/week
time per email 12.5 min → 3.25 min (~74% less); ~3.06 hours saved/week at 20 emails
high specificsnew
Customer Support & Inbox
CollageDepot e-commerce (NL/EN/DE/FR support)
not stated (qualitative: same order questions answered by hand before)
high specificsnew
5 SMB Automations This Week
One short email a week: five real automations from small businesses, with the tools and setup steps. Free.
Coming soon. The newsletter launches shortly — check back here.