Categories / Customer Support & Inbox

Gorgias AI Agent for streetwear volume (Nude Project)

Business

Spanish streetwear; €26M+ revenue (2023); 5-person CX; ~15K tickets/mo

Task

migrate Zendesk→Gorgias; AI Agent for tracking/returns/exchanges in ES/Catalan/EN

Result

within 1 month: 4,228 tickets by AI (~40%); 38s AI FRT; 42s AI resolution; 73.73% emails one-touch; ~60% labor cost reduction with Gorgias (page metric); cleared path from 2,000 daily backlog

Tools

• Gorgias AI Agent
• Shopify
• Klaviyo
• LoyaltyLion
• Triple Whale; custo.tech partner

Setup

1. Zendesk migration with agency → macros + Shopify data → train AI on brand voice/languages

Source

gorgias.com ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.