Categories / Customer Support & Inbox
Gorgias AI Agent “Penelope” sales + support (Pepper) high specifics Added 2026-10-13
Business intimates brand (~50 employees, targeting ~$80M revenue) Task automate support + Shopping Assistant for fit/product discovery; Chat Campaigns proactive engage Result 54% avg automation (up to 60% BFCM); 19% conversion from AI-assisted sales; 19.2× ROI on AI sales interactions; 18% AOV uplift; 27K+ automated interactions; FRT −99.5%; resolution time −92.1%
Tools Setup onboard Penelope on live chat + email product catalog integration proactive browse campaigns Source gorgias.com ↗ Specifics rating high specifics high = concrete numbers/quotes; med = partial; low = qualitative Results as reported by the source; not independently verified.
← Lyro for laser hair-growth devices (HairMax) Gorgias AI Agent for streetwear volume (Nude Project) → More in Customer Support & Inbox Customer Support & Inbox
vinyl record-pressing plant for indie artists (scrappy team)
76 Zap workflows, 18,000 tasks; ~2,285 hours saved (~1.2 years labor); 50% leaner headcount than similar competitors; portal ~$600/year vs custom software thousands
high specifics new
Customer Support & Inbox
small e-commerce store (~1.5 person), 10–30 advice emails/week
time per email 12.5 min → 3.25 min (~74% less); ~3.06 hours saved/week at 20 emails
high specifics new
Customer Support & Inbox
CollageDepot e-commerce (NL/EN/DE/FR support)
not stated (qualitative: same order questions answered by hand before)
high specifics new
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