Categories / Customer Support & Inbox

Lyro for blank apparel ecommerce (Jiffy.com)

Business

US #1 online reseller of blank imprintable clothing + custom transfers/“Jiffy Made”

Task

Lyro resolves multi-product-line FAQs; integrates with Zendesk; custom conversation flows

Result

70% AI resolution without human; 3.3% of site visitors engage Lyro; 6,940+ knowledge articles added since Sept; 1.04% contact-to-visit via pre-chat bots

Tools

• Tidio Lyro AI Agent
• Zendesk

Setup

1. knowledge transfer + custom flows → continuous training
2. planning Lyro on Zendesk email tickets

Source

tidio.com ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.