Categories / Customer Support & Inbox
#makeitfuture client: Make AI support ranking/filtering
high specificsAdded 2026-10-13
- Business
- digital transformation agency client (agency itself 51–100 employees, Romania)
- Task
- optimize AI customer-assistance filtering + response ranking without hard-coding every update
- Result
- AI case resolution 34% → 92% (~3×); 55% better response accuracy; 11 ranking strategies tested in 2–3 weeks vs ~6 months coded
- Tools
- Setup
- visual Make scenarios for filter + rank loops
- iterate strategies in no-code
- Source
- make.com ↗
- Specifics rating
- high specifics high = concrete numbers/quotes; med = partial; low = qualitative
Results as reported by the source; not independently verified.
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