Categories / Customer Support & Inbox
Smith.ai: Zapier call-quality + CSAT triage at scale
high specificsAdded 2026-10-13
- Business
- virtual receptionist service (law firms, home services); AI + human agents
- Task
- silence parsing on call transcripts for coaching; route red/yellow CSAT to Airtable/Slack by product
- Result
- one Zap reviews 5,000 calls/week saving ~250 hours/week manual review; 1,000+ Zap workflows; 20M+ calls/chats handled
- Tools
- Setup
- ClickUp "Call Quality Risks" → filter → JS silence parse → update task
- webhook CSAT → Paths by product → Airtable + Slack
- Source
- zapier.com ↗
- Specifics rating
- high specifics high = concrete numbers/quotes; med = partial; low = qualitative
Results as reported by the source; not independently verified.
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