Categories / Customer Support & Inbox
Omie: Fin for Brazilian SMB cloud ERP support
high specificsAdded 2026-10-13
- Business
- cloud ERP for SMBs in Brazil (180,000+ businesses); support ~1.37M conversations/year
- Task
- front-line AI for invoice/tax/finance how-tos + multi-step Procedures (cancel, invoice retrieval)
- Result
- ~80% Fin resolution; ~95% involvement; 57k–67k Fin resolutions/month; teammate replies/conversation 7.49→3.25 (~60% fewer)
- Tools
- Setup
- staged rollout
- heavy help content first
- connect systems for account pulls
- Operator traces conversation IDs to fix guidance
- Source
- fin.ai ↗
- Specifics rating
- high specifics high = concrete numbers/quotes; med = partial; low = qualitative
Results as reported by the source; not independently verified.
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