Categories / Customer Support & Inbox

Chalkie: Fin supports teachers EdTech without CS hire

Business

classroom resource SaaS for teachers; grew 3→11 people, ~$6M revenue in ~6 months

Task

Intercom + Fin for multilingual teacher support; refund pre-qualification Procedures

Result

Fin involvement 99%; automation ~87%; support volume 153→4,000+/mo (27×) with no support hire (Emma + Fin only); Fin saves Emma ~6 hours/day; CX Score 60%→76%

Tools

• Intercom
• Fin
• Procedures; knowledge from CEO feature walkthrough transcripts + 3
• 000+ site pages

Setup

1. Early Stage Program
2. refund policy as plain-language briefing + hard rules
3. human keeps refund approvals/payment changes

Source

fin.ai ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.