Categories / Customer Support & Inbox
Orthofeet: Gorgias AI Agent 56% automation
high specificsAdded 2026-10-13
- Business
- orthopedic footwear (wholesale/retail/ecommerce); enterprise-scale but Shopify-centric CX
- Task
- automate routine order tracking/returns; unify Freshdesk/Dialpad/chat into Gorgias
- Result
- 56% automation in <2 months; email FRT 24h → 35s; chat FRT ~3m → 13s; Monday backlog 600–1,000 → 200–300 emails; double-digit YoY growth same headcount; ~$300K/month CX phone revenue; 12% phone conversion
- Tools
- Setup
- migrate stack
- AI Agent uses Shopify order data + return Guidance
- 50-in-50 Gorgias program
- Source
- gorgias.com ↗
- Specifics rating
- high specifics high = concrete numbers/quotes; med = partial; low = qualitative
Results as reported by the source; not independently verified.
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