Categories / Customer Support & Inbox

Shinesty: Gorgias AI Agent + Flows, team of 5

Business

men’s underwear / subscription ecommerce; year-round CX ~3–5, peaks historically to 20 agents

Task

deflect order status, returns, discounts, subscription management via AI Agent + Flows

Result

60%+ tickets automated; 99% faster FRT; 69% faster resolution; peak season with 5 agents vs 20 in 2021 / 12 in 2022; CSAT steady 4.4/5; top Flows >90% automation

Tools

• Gorgias AI Agent
• Flows
• Help Center
• Shopify

Setup

1. train on Help Center + Guidance (shipping, returns, restocks, discounts, subscriptions)
2. later Shopify order edits
3. Flows for undies fit / subscription / discounts

Source

gorgias.com ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.