Categories / Invoicing/Collections/Cash Flow

Passport cuts DSO 32% with autopay and dunning

Business

Passport, ecommerce international shipping provider (US)

Task

replace manual Excel AR chase with automated dunning and autopay

Result

DSO "32 days in Sep 2023 to 22 days in Aug 2024" (32% reduction); "75% decrease in invoices exceeding 30 days overdue"; "100% automated process for dunning reminders"

Tools

• Upflow + QuickBooks; customer portal / autopay

Setup

1. QuickBooks sync
2. autopay for midsize/smaller merchants
3. portal for invoices/statements
4. new AR hire "up and running within hours"

Source

upflow.io ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.