Categories / Customer Support & Inbox

RAG support draft pipeline (Alasco)

Business

B2B SaaS for construction budgets/invoices/ESG (real estate); support handles hundreds of tickets/week

Task

n8n pipeline drafts Zendesk replies from similar past tickets + help center + attachment analysis; human reviews in Slack/Zendesk

Result

85% of drafts good enough to send with minor/no edits; 20+ hours saved/week; built in 5 days by 2 people

Tools

• n8n
• Zendesk
• Slack
• Snowflake Cortex Search
• Google Gemini
• vision model for attachments

Setup

1. Zendesk trigger → clean ticket → analyze attachments → Cortex Search similar tickets (threshold 0.62) → help center match (EN/DE) → Gemini draft → Slack + Zendesk internal note
2. store ticket back to vector DB

Source

alasco.tech ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.