Categories / Reviews & Reputation

Smile Workshop auto review asks and auto-responses

Business

Smile Workshop, Texas dental DSO (~14 locations)

Task

automate post-appointment review requests via Eaglesoft and auto-respond to reviews

Result

reviews "increased… by 193%"; more reviews in 12 months than prior 10 years combined; auto-responses let them "respond to 32% more reviews"; review widget "over 70,000 views"; Google "over 1.2 million views"

Tools

• Birdeye Reviews + Eaglesoft PMS integration; Interactions (webchat/text)

Setup

1. Eaglesoft triggers review asks after appointments
2. custom auto-response rules
3. negatives handled by offices
4. Interactions for centralized chat/text lead handling

Source

birdeye.com ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.