Categories / Reviews & Reputation

Stellar Service Brands Review Response Agent across franchises

Business

Stellar Service Brands, Dallas home-services franchisor (~400 locations)

Task

AI auto-reply to reviews so franchise owners in the field do not have to log in

Result

response rate "jumped from 60% to 87%"; "353 reviews Responded to in the first 30 days"; "More than half Of replies auto-posted"; ~45% increase in review response rate (page headline cites 80% scale)

Tools

• Birdeye Review Response Agent; ServiceTitan and Xcelerate CRM integrations

Setup

1. 4–5 star reviews auto-replied and posted
2. 3-star and below flagged with suggested reply for owner
3. brand-voice training per brand
4. service events trigger review requests

Source

birdeye.com ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.