Categories / Reviews & Reputation

Triage support emails and draft replies for human review

Business

not stated (from agentusecases.ai summary)

Task

A five-node n8n workflow polls Gmail for new support emails. Each one goes to an OpenAI-compatible model (gpt-4o-mini in the shared JSON), which returns a category, an urgency, a one-sentence summary and a 3-5 sentence draft reply. The results are logged to a Google Sheet and pos

Result

The author says it takes about 20 minutes to wire up and that the drafts are good. No volume or time-saved figures are given. Commenters found bugs: one email per poll is processed, and the sender shows as an object.

Tools

• n8n
• ChatGPT
• Gmail
• Slack

Setup

1. A five-node n8n workflow polls Gmail for new support emails. Each one goes to an OpenAI-compatible model (gpt-4o-mini in the shared JSON), which returns a category, an urgency, a one-sentence summary and a 3-5 sentence draft reply. The results are logged to a Google Sheet and posted to Slack. A person reviews the draft and sends it, since the author kept sending manual on purpose.
2. Catch: Before production, fix the Code node so it handles every e [Card from agentusecases.ai summary
3. original not re-read this run.]

Source

agentusecases.ai ↗

Specifics rating

low specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.