Categories / Reviews & Reputation

Exclusive Furniture automated review responses and CX marketing

Business

Exclusive Furniture, Houston furniture chain (~7–9 locations, small HQ team)

Task

automate review responses across locations, listings updates, surveys, and referral asks

Result

set up "21 templates based on custom rules that will automatically respond to the reviews"; in first 3 months "website visits up 61% and Google searches up 16%"; surveys auto-sent one week after experience

Tools

• Birdeye (Reviews auto-response rules, Listings, Webchat/Messaging, Surveys, Referrals, Insights)

Setup

1. 21 custom rule-based auto-response templates
2. sync listings in one click
3. route Webchat leads by team
4. text/email surveys one week after experience
5. referral link campaigns

Source

birdeye.com ↗

Specifics rating

high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.