Categories / Reviews & Reputation
Birdeye Mr. Electric San Antonio: 500+ reviews; 4.2★; SMS/email each convert ~45%
An electrical franchise rebuilt a poor inherited reputation to 500+ authentic reviews at 4.2★ by texting and emailing every completed job — each channel converting around 45%.
- Task
- rebuild Google trust with systematic post-job review requests and centralized replies
- Result
- 500+ authentic reviews; 4.2 overall star rating; stronger Google search placement in San Antonio; SMS and email review-request channels each converting at ~45%; employee leaderboard tracks outreach
- Tools
- Birdeye Reviews (SMS/email requests, dashboard replies, automatic alerts, employee leaderboard)
- Setup
- send post-job review requests by text and email → track tech outreach on leaderboard → respond from single dashboard with alerts → use volume/rating gains to improve local SEO
Step-by-step setup guide + copy-paste prompt
Prerequisites
- Birdeye Reviews.
- Post-job trigger (FSM integration or daily contact import).
Step-by-step setup
Step 1. Send post-job review requests. Campaigns → Create automation → Review → trigger when the contact is added from your integration → send by SMS and email (their case: each channel ~45% conversion).
Step 2. Track tech outreach. Use Birdeye's employee leaderboard (or export) so techs see who is asking and who is not.
Step 3. Reply from one dashboard. Turn on new-review alerts; respond in Birdeye instead of hunting Google/Facebook separately.
Step 4. Optional AI drafts. Reviews AI → Agents → Response agents with Post after approval for faster replies that still get a human eye.
Step 5. Watch local SEO. More reviews + replies usually lift map-pack visibility (Mr. Electric's goal after inheriting a poor prior-owner reputation).
Copy-paste prompt
Write SMS (under 160) and email review-request copy for {{company}} electrical after a completed job.
Include {{review_link}}. Warm, one ask, no guilt.Sources
- CaseStudies.com: Birdeye / Mr. Electric San Antonio. Credit: Mr. Electric of San Antonio's owner.
- Setup paths: Birdeye Help (Campaigns, Reviews AI).
Industries: AI automation for Home Services & Contractors
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.