Categories / Reviews & Reputation
Broadly: Chicago Heating & Cooling 4.9★ / 211 reviews; new FL location + 4 hires
Review engine at 4.9★ across 211 reviews helped an HVAC shop open a Florida location and hire four full-time staff.
CostBroadly (quote)Chicago Heating & Cooling — 4.9★ / 211 reviews (67 Google); opened FL location, 4 hires; case frames ~20% revenue help (aggregator).
BusinessChicago Heating & Cooling 1 Corp (IL HVAC/refrigeration/appliance; Matthew)
StatusNew✓ Setup guide
Added2026-10-14
SourceCase study site View original ↗
- Task
- strengthen online reputation and scale with centralized review asks/reporting
- Result
- 4.9 average across 211 reviews (67 on Google); opened Florida location; hired 4 full-time staff; expanded services; case title frames ~20% revenue help
- Tools
- Broadly (review management, customer engagement, Weekly Report)
- Setup
- centralize review requests + monitoring → use Weekly Report → act on feedback for local visibility
Step-by-step setup guide + copy-paste prompt
Recipe
- Set up Broadly on your main Google/Facebook listings.
- Turn on automated review invitations after closed jobs.
- Use the Weekly Report in the Monday ops meeting — fix recurring complaint themes.
- Reply to every review within 48 hours (templates OK for 5★).
- Tie review volume goals to hiring/expansion milestones so reputation stays ahead of growth.
Copy-paste prompt
Write 5 Broadly/Google reply templates for an HVAC company:
3 for 5★, 1 for 3★, 1 for 1★ (invite offline).
Brand: {{name}}. Under 50 words each.Sources
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.