Categories / Reviews & Reputation
Podium: Budget Heating 11× monthly reviews and 1,561 total reviews
HVAC company multiplied average monthly reviews 11× (1,561 total) with Podium SMS requests.
CostPodium (quote)Budget Heating — 11× monthly reviews, 1,561 total, avg star +4% (aggregator/Podium case). SMS review requests + Google API.
BusinessBudget Heating, Cooling & Plumbing (St. Louis HVAC; Tyler Kroeker, Marketing Director)
StatusNew✓ Setup guide
Added2026-10-14
SourceCase study site View original ↗
- Task
- collect feedback after business cards/website prompts failed
- Result
- 11× increase in average monthly reviews; average star rating +4%; 1,561 total reviews; improved search visibility and daily ops engagement
- Tools
- Podium (messaging + review platform with direct Google API)
- SMS review requests
- Setup
- send review requests via text with Google integration → manage reputation/messaging in Podium daily workflow
Step-by-step setup guide + copy-paste prompt
Recipe
- Connect Podium to your Google Business Profile (direct Google API path).
- After completed jobs, trigger an SMS review request automatically from the job-complete event (or cron a daily list).
- Reply to new reviews inside Podium; use templates for 5★, personal notes for specifics.
- Keep unhappy customers on a private follow-up path before public reply.
- Watch monthly review count and average rating for 90 days.
Copy-paste prompt
SMS (under 300 chars) asking for a Google review after HVAC service.
Company: {{name}}. Link: {{link}}. Friendly, one ask, no pressure.Sources
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.