Contractor Appointments: after-hours SMS AI booking
high specificsAdded 2026-10-13
Business
Contractor Appointments (MN inbound appointment generator for home-service contractors); small text-nurture team of ~2
Task
parse after-hours SMS replies, match zip/service to calendar, auto-book; NL nurture; long-tail callback scheduling
Result
$134M client revenue attributed to Zapier lead flows; 80–90% top-of-funnel replies auto-handled; 20–50 extra appointments/day after hours; $300K incremental annual revenue from long-term nurturing (5–10% monthly revenue from prior-year nurtures)
Tools
Zapier
OpenAI/ChatGPT
Front (SMS)
internal calendar API
Setup
Front SMS → OpenAI extract datetime → match contractor availability → book via API
1,226 inbound calls answered live over ~10 weeks; 250 booked on the spot (~11%), 125 callbacks queued, 69 transferred; 100 synced into CRM with real job numbers; 275 calls had no trackable outcome
Besser Garage Door (garage door service; scaled 6→15 service techs)
grew "six service technicians" to "15" with "plenty of bandwidth left" in dispatching; "30% increase in average ticket"; "9% increase in sold lead ratio"; vendor-reported residential averages with Dispatch Pro: "10% decrease in drive time", "21% reduction in idle time", "2x dispatcher efficiency"
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