Besser Garage Door AI Dispatch Pro scales techs without new dispatchers
high specificsAdded 2026-10-14
Business
Besser Garage Door (garage door service; scaled 6→15 service techs)
Task
AI-powered dispatch/routing to free dispatcher bandwidth
Result
grew "six service technicians" to "15" with "plenty of bandwidth left" in dispatching; "30% increase in average ticket"; "9% increase in sold lead ratio"; vendor-reported residential averages with Dispatch Pro: "10% decrease in drive time", "21% reduction in idle time", "2x dispatcher efficiency"
Tools
ServiceTitan Dispatch Pro (Titan Intelligence)
Setup
solid ServiceTitan core setup
Dispatch Pro runs scenarios for best tech by skills/urgency/routing
dispatcher focuses on tech support and customer comms
Contractor Appointments (MN inbound appointment generator for home-service contractors); small text-nurture team of ~2
$134M client revenue attributed to Zapier lead flows; 80–90% top-of-funnel replies auto-handled; 20–50 extra appointments/day after hours; $300K incremental annual revenue from long-term nurturing (5–10% monthly revenue from prior-year nurtures)
1,226 inbound calls answered live over ~10 weeks; 250 booked on the spot (~11%), 125 callbacks queued, 69 transferred; 100 synced into CRM with real job numbers; 275 calls had no trackable outcome