Categories / Customer Support & Inbox

Polish personal-care brand switches helpdesks and automates 75% of inquiries

high specificsAdded 2026-10-14
Business
Your KAYA, Polish eco personal-care e-commerce brand founded 2017 (size not stated)
Task
Multilingual (Polish/English) AI answers across chat, email and social
Result
"75% resolution rate with Lyro AI Agent"; 2,500+ monthly tickets handled
Tools
  • Tidio Lyro AI Agent (migrated from Gorgias)
Setup
  1. Migration done "under 14 days without extra migration costs or downtime"
  2. Lyro trained on 300+ articles
  3. auto-adapts language to user/browser settings
Source
tidio.com ↗
Specifics rating
high specifics high = concrete numbers/quotes; med = partial; low = qualitative

Results as reported by the source; not independently verified.

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