Premier Heating AI Employee Larry books into ServiceTitan
med specificsAdded 2026-10-14
Business
Premier Heating and Air (HVAC)
Task
AI Employee responds to inbound texts/calls and books appointments 24/7
Result
AI responds "under 30 seconds" vs humans "four to five minutes"; "more than doubled lead-handling capacity"; "3x conversion" (case title); bookings into ServiceTitan without added staff
Contractor Appointments (MN inbound appointment generator for home-service contractors); small text-nurture team of ~2
$134M client revenue attributed to Zapier lead flows; 80–90% top-of-funnel replies auto-handled; 20–50 extra appointments/day after hours; $300K incremental annual revenue from long-term nurturing (5–10% monthly revenue from prior-year nurtures)
1,226 inbound calls answered live over ~10 weeks; 250 booked on the spot (~11%), 125 callbacks queued, 69 transferred; 100 synced into CRM with real job numbers; 275 calls had no trackable outcome