Categories / Reviews & Reputation
ReviewTrackers: nbkc bank 80% faster replies with 90 custom alerts
A 7-branch bank replies 80% faster (1.37 days on average) by routing each review to the right person and replying from templates.
- Task
- respond quickly to Google, Facebook, LendingTree, and BBB reviews with team accountability
- Result
- review count +16% across 7 locations; response time improved 80% to average 1.37 days; 4.74 average rating; 92% of reviews are 5-star
- Tools
- ReviewTrackers (Smart Response + Chrome extension, review tagging, alerts)
- LendingTree
- BBB
- Glassdoor/Indeed
- app stores
- Setup
- configure 90+ customized email/SMS alerts to 28 users → Smart Response templates for replies → tag reviews Responded / In Progress / Do Not Respond (plus custom tags) → extend monitoring to employer brand and mobile-app reviews
Step-by-step setup guide + copy-paste prompt
Honest note: ReviewTrackers (now part of InMoment) has no public help center. These steps use the feature names from its own case studies and Zapier's listing. Menu names may differ slightly; your onboarding rep can point to each one.
Step-by-step setup
Step 1. Connect every review source you're listed on (Google, Facebook, LendingTree, BBB).
Step 2. Set up alerts so each person sees their own reviews. Filter by location, source and rating, delivered by email or SMS. nbkc runs 90+ alerts for 28 users.
Step 3. Build Smart Response templates. Keep regulated wording pre-approved by compliance.
Step 4. Track who's handling what. Tag reviews Responded / In Progress / Do Not Respond and add custom tags as needed.
Step 5. Optional: use Zapier's New Review trigger to open a ticket in your help desk.
Copy-paste prompt
Draft 4 compliant reply templates for a bank: positive, fee complaint, loan-process complaint, and app bug. Never mention account details; invite them to call {{phone}}. Under 50 words each.Sources
- ReviewTrackers: nbkc bank. Credit: nbkc bank (vendor-published).
- Feature names: ReviewTrackers: Hospitality brand case study; ReviewTrackers blog: Keyword and review alerts; Zapier: ReviewTrackers integration.
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.