Categories / Reviews & Reputation
Birdeye: Aspen Dental 3.8→4.0 stars with 38k+ reviews via PMS-tied requests
PMS-tied review requests helped Aspen Dental move 3.8→4.0 stars across 38,000+ reviews.
CostBirdeye (quote)Aspen Dental — nationwide 3.8→4.0★ with 38k+ reviews; volume lifted within ~3 months via PMS-tied requests (Birdeye case). Enterprise scale; same pattern works for a single practice.
BusinessAspen Dental (1,000+ US practices; Birdeye since Dec 2015)
StatusNew✓ Setup guide
Added2026-10-14
SourceVendor case study (Birdeye) View original ↗
- Task
- generate patient reviews for new offices without slowing clinical ops
- Result
- nationwide average rating 3.8→4.0 with 38,000+ reviews; dramatic review volume lift within three months of adoption; AI summaries/Review Insights used to spot satisfaction drivers
- Tools
- Birdeye Reviews (PMS integration, automated feedback, Reputation Score, Review Reports, AI summaries)
- Setup
- integrate Birdeye with practice management system → auto-request reviews after visits → analyze feedback with Review Insights/AI summaries → act on themes across locations
Step-by-step setup guide + copy-paste prompt
Recipe (single location version)
- Connect Birdeye to your PMS / booking so completed visits trigger a review request automatically.
- Set the send window (e.g. 2 hours after appointment) via SMS/email.
- Enable AI reply drafts / Review Insights for speed; keep 1–2★ on human approve.
- Watch Reputation Score and Review Reports weekly for location issues (wait time, billing).
- Do not blast unhappy patients to Google — route detractors to a private survey first if Birdeye offers it.
Copy-paste prompt
Draft an SMS review request under 320 characters for {{practice}}.
Send {{hours}} hours after a visit. Soft ask, one link {{review_link}}, opt-out line.Sources
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.