Categories / Lead Follow-up & Sales
Smith.ai Cloverleaf AV: lead intake +50%; owner answered only 1 in 10 calls before
A Saint Paul recording studio raised lead intake 50% after Smith.ai answered every call — the owners had been catching only about 1 in 10 while filming and editing.
- Task
- capture callers while team is filming/editing instead of answering 1-of-10 calls and losing the rest
- Result
- lead intake +50% after launch; zero missed incoming calls with 24/7 answering; receptionists book appointments/consults; mystery-shopper call praised honesty/attitude
- Tools
- Smith.ai virtual receptionists (24/7 answer, appointment booking, spam filter)
- Setup
- replace DIY chatbot-only follow-up → turn on Smith.ai for studio line → receptionists book consults → owner reviews first-impression quality
- keep creative team off phones
Step-by-step setup guide + copy-paste prompt
Honest note: Smith.ai virtual receptionists are live agents (with optional AI Receptionist products). This case is human answering + booking, not a DIY chatbot.
Prerequisites
- Smith.ai Virtual Receptionist plan.
- Call forwarding from your studio line.
- FAQs and booking rules written down.
Step-by-step setup
Step 1. Sign up and forward the studio line to Smith.ai (overflow + after-hours, or all inbound while you film).
Step 2. Train intake. Email support@smith.ai (or use the onboarding form) with: services, pricing ranges, service area, what to book vs take a message, spam rules.
Step 3. FAQs / playbooks. For AI Receptionist accounts: dashboard → Business Profile → Frequently Asked Questions → Edit. For live VR: your onboarding doc is the playbook.
Step 4. Booking. Let receptionists book consults onto your calendar (Calendly/Google link you provide).
Step 5. Review call quality in app.smith.ai call dashboard for the first two weeks; mystery-shop yourself once.
Copy-paste prompt
Write a Smith.ai intake script for {{studio}} audio-visual: greeting, 6 qualifying questions, when to book a consult vs take a message, spam filter.
Plain language for a receptionist.Sources
- Smith.ai: Cloverleaf Audio-Visual. Credit: Cloverleaf AV's owner. (URL path says cloverfield; vendor page title is Cloverleaf.)
- Smith.ai: Call dashboard
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