Categories / Reviews & Reputation
Google booking and review requests
Dental practice · 35 bookings from Google in three weeks, 40% more reviews
- Task
- let Google searchers book instantly and grow reviews without separate point tools
- Result
- 35 bookings directly from the Google booking button in three weeks; 40% more reviews than before NexHealth (30–40% more reviews a month); freed staff capacity helped open a new location
- Tools
- NexHealth (online booking via Reserve with Google, automated reminders, digital forms, review requests, payments); Open Dental sync
- Setup
- keep the Google Business Profile complete → connect NexHealth to Reserve with Google so a "Book" button appears → reminders go out by appointment type → after each visit an automated review request is sent
- 4- and 5-star responders are redirected to Google → send digital payment requests
Send this to your AI
A ready-to-send prompt built from this card. Your AI will ask a few questions about your business, then give you a beginner setup plan.
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Help me set this up for my business: "Google booking and review requests".
Example business: Santa Clara dental practice running 20+ years (Open Dental; previously separate tools…. Task: let Google searchers book instantly and grow reviews without separate point tools.
Reported result: 35 bookings directly from the Google booking button in three weeks; 40% more reviews than before NexHealth (30–40% more reviews a month); freed staff capacity helped…
Tools: NexHealth (online booking via Reserve with Google, automated reminders, digital forms, review requests, payments); Open Dental…
Setup outline:
1. keep the Google Business Profile complete → connect NexHealth to Reserve with Google so a "Book" button…
2. 4- and 5-star responders are redirected to Google → send digital payment requests
Starter prompt from the guide (use it as a base):
Write a short post-visit text asking how the visit went, without promising anything.
First, ask me up to 5 questions about my business and tools. Then give me a beginner step-by-step setup plan, plus copy-paste prompts/templates I can use. Plain English, and tell me if any step needs a tech helper.
via autopilotbusiness.ai/use-case/dental-practice-nexhealth-reserve-with-google-booking-45-star-review-r/Step-by-step setup guide
> Cost: Paid, by quote. NexHealth does not publish prices (third-party listings guess roughly $300-350 a month; unconfirmed). Google booking and review links are included in the subscription.
Honest note: Rules, not AI. NexHealth's default sends only 4-5 star responders to Google, which is review gating and discouraged by Google's policies. Ask support to change it.
Prerequisites
- A NexHealth account connected to your practice system through the NexHealth Synchronizer (supported systems include Dentrix, Open Dental, Eaglesoft, athenahealth; NexHealth sets this up).
- Admin permission for the feature you are changing (Forms, Online Booking, Scheduling).
Step-by-step setup
Step 1. Turn on booking from Google. Click the gear → Settings and switch on the Reserve with Google toggle (you need the Admin role for Online Booking). Your Google Business Profile must be complete and accurate for the Book button to appear.
Step 2. Set the reminders. Open Reminders, choose the appointment type, and edit the sequence; defaults are 7 and 2 days before. Add the timings you want (some practices use 2 weeks, 2 days and 2 hours).
Step 3. Set the review requests. Open the Reviews sequence (default send time 7:30 PM). NexHealth asks patients for a 1-5 rating and sends 4-5 star responders to your Google link. That is review gating, which Google's policies discourage; ask NexHealth support whether you can send every patient to the Google link before relying on it.
What success looks like
More bookings and reviews with no staff time.
Common issues & fixes
- Sync looks stale: NexHealth writes into your practice system through the Synchronizer, so check that the Synchronizer is running on the office computer before blaming the setting.
- No Book button: your Google profile must be verified and complete.
Optional: Maintenance
- Monthly: read reviews.
Copy-paste prompt
Use this with any AI chat. It helps you write the review request.
Write a short post-visit text asking how the visit went, without promising anything.Sources
- Case: NexHealth case study (dental practice). Credit: the practice team (vendor-published).
- NexHealth pricing page
- NexHealth Help Center: automated communications
- NexHealth Help: Reserve with Google
- NexHealth Help: Reviews
- NexHealth Help: Reminders
Industries: AI automation for Dentists & Dental Practices
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.