Categories / Reviews & Reputation
Review invites and text confirmations
Dental practice · Google reviews up 750% in two years
- Task
- grow online presence and stop spending an hour a day phoning to confirm appointments
- Result
- Google reviews up 750% in two years; almost an hour a day saved confirming appointments; Google is now the #1 source of new patients
- Tools
- Weave (automated review invitations, text appointment confirmations)
- Setup
- turn on automated review invitations after visits → switch appointment confirmations to two-way text → track new-patient source
Send this to your AI
A ready-to-send prompt built from this card. Your AI will ask a few questions about your business, then give you a beginner setup plan.
Copy prompt
Help me set this up for my business: "Review invites and text confirmations".
Example business: small local dental practice with limited front-desk headcount. Task: grow online presence and stop spending an hour a day phoning to confirm appointments.
Reported result: Google reviews up 750% in two years; almost an hour a day saved confirming appointments; Google is now the #1 source of new patients
Tools: Weave (automated review invitations, text appointment confirmations)
Setup outline:
1. turn on automated review invitations after visits → switch appointment confirmations to two-way text → track…
Starter prompt from the guide (use it as a base):
Write a 160-character text asking a patient for an honest Google review with a placeholder link.
First, ask me up to 5 questions about my business and tools. Then give me a beginner step-by-step setup plan, plus copy-paste prompts/templates I can use. Plain English, and tell me if any step needs a tech helper.
via autopilotbusiness.ai/use-case/dental-practice-weave-automated-review-invites-text-confirmations-goog/Step-by-step setup guide
> Cost: Paid. Weave starts at $199 a month (Base). Reminders, forms and recall sit in the Coordinate bundle ($149) and reviews in the Attract bundle ($149). Quoted extras are called out below. There is no free trial of the full platform.
Honest note: Rules, not AI. The case page is thin (the full story is a gated PDF). Review gating is not allowed by Weave.
Prerequisites
- A Weave account with your phone number and practice management system already connected (Weave onboards you).
- Weave admin access (Settings pages need an admin, and some payments pages need Super Admin or Payment Admin).
Step-by-step setup
Step 1. Create the review-request message. Go to Messages → Settings → Manage Message Templates → Create New Template → Review Request and write a short, friendly text with the review link. Weave does not allow review gating (asking only happy patients to review), so send the request to everyone.
Step 2. Send it automatically. Go to Settings → Messaging → Manage Auto-Messages → Create Auto-Message, pick the review-request type, choose when it sends (for example a few hours after an appointment) and which appointment types qualify. Weave will not send a patient more than one request every 30 days.
Step 3. Set the appointment reminders. Click Settings → Messaging → Manage Auto-Messages → New Custom Auto-Message, set Message Type to Appointment Reminder, pick timing before the appointment, filters (type, practitioner) and channels (text, email, voice). Weave's best-practice cadence is 7, 3 and 1-2 days before. Appointment reminders belong to the Coordinate bundle.
What success looks like
A steady flow of reviews and fewer confirmation calls.
Common issues & fixes
- Messages do not trigger: for connected offices, open Settings → Data Sync Settings and map appointment statuses and recall types first. Weave says reminders cannot trigger until that is done.
- Feature missing from your menu: it may not be in your bundle. Weave lists availability per bundle on its Auto-Message Types page.
- No invite sent: Weave sends one request per patient per 30 days.
Optional: Maintenance
- Monthly: read new reviews.
Copy-paste prompt
Use this with any AI chat. It helps you write the invite.
Write a 160-character text asking a patient for an honest Google review with a placeholder link.Sources
- Case: Weave case study (dental practice). Credit: the practice's team (vendor-published).
- Weave plans
- Weave Help: Auto-Message Types
- Weave Help: Data Sync Settings
- Weave Help: Set up reviews
- Weave Help: Review requests
- Weave Help: Appointment reminders
Industries: AI automation for Dentists & Dental Practices
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.