Categories / Reviews & Reputation
Post-job SMS review sequence
HVAC contractor · monthly new reviews from under 5 to 20+
- Task
- stop techs and owner forgetting to ask for reviews; competitor had 300+ reviews
- Result
- monthly new Google reviews from fewer than 5 to 20+ within 90 days; 35% of customers who received the request left a review; zero ongoing staff effort; Maps ranking improved within 60 days; negative-review response time from days to under 2 hours
- Tools
- n8n webhook
- Twilio SMS
- Google Business Profile API (review monitoring)
- the company's scheduling system
- Setup
- job marked complete in the scheduling system fires an n8n webhook → personalised SMS within 24 hours (name, job type, direct Google review link) → one follow-up at 48 hours with different wording → pull new reviews via the Business Profile API into a dashboard → alert the owner for any review under 4 stars → keep opt-out text in every message
- replies to reviews stay manual
Send this to your AI
A ready-to-send prompt built from this card. Your AI will ask a few questions about your business, then give you a beginner setup plan.
Copy prompt
Help me set this up for my business: "Post-job SMS review sequence".
Example business: HVAC contractor (22 employees, US; 40–50 jobs a month). Task: stop techs and owner forgetting to ask for reviews; competitor had 300+ reviews.
Reported result: monthly new Google reviews from fewer than 5 to 20+ within 90 days; 35% of customers who received the request left a review; zero ongoing staff effort; Maps ranking…
Tools: n8n webhook, Twilio SMS, Google Business Profile API (review monitoring), the company's scheduling system
Setup outline:
1. job marked complete in the scheduling system fires an n8n webhook → personalised SMS within 24 hours (name,…
2. replies to reviews stay manual
Starter prompt from the guide (use it as a base):
Write two review-request texts for {{company}}, an HVAC contractor.
Text 1 (sent after the job): under 160 characters, uses {{first_name}} and {{job_type}}, includes {{review_link}}, ends with "Reply STOP to opt out".
Text 2 (48 hours later): different wording, shorter, same link. No rewards, no rating requests.
First, ask me up to 5 questions about my business and tools. Then give me a beginner step-by-step setup plan, plus copy-paste prompts/templates I can use. Plain English, and tell me if any step needs a tech helper.
via autopilotbusiness.ai/use-case/hvac-contractor-n8n-twilio-post-job-sms-review-sequence-5-20-google-re/Step-by-step setup guide + copy-paste prompt
Honest note: the sequence is rule-based automation (trigger, text, follow-up, alert). The agency's page says "AI-powered", but nothing in the description is generative AI. The client is unnamed and the numbers are the builder's.
Prerequisites
- A scheduling or job system that can send a "job completed" event (webhook) or that Zapier/n8n can poll.
- n8n (cloud or self-hosted) and a Twilio account with a texting number.
- Your Google Business Profile review link, and customers' consent to text.
Step-by-step setup
Step 1. Trigger on job complete. Create an n8n workflow that starts from a Webhook node. Point your job system's "job completed" event at its URL. If your system has no webhook, use a Schedule Trigger that checks for newly completed jobs. Save and publish the workflow, since schedules and production webhooks only run once published.
Step 2. Send the first text. Add a Twilio Send SMS step (credentials: Account SID and Auth Token). Personalise it: customer first name, the job type and your direct Google review link. Include opt-out wording ("Reply STOP to opt out").
Step 3. Add one follow-up at 48 hours. Add a Wait node of 48 hours, check whether a review arrived (or whether the customer replied), then send one differently-worded reminder. Stop there.
Step 4. Watch for bad reviews. Pull new reviews through Google's review tools and alert the owner by email or text when one is under 4 stars, so you can reply the same day. Replying stays manual.
Step 5. No-code route. Without n8n, build the same in Zapier: trigger on job completion → Delay by Zapier → Twilio: Send SMS (see the related review-text guide).
Step 6. Keep it fair. Send to every customer without an open dispute. Don't screen for happy customers or offer rewards.
Copy-paste prompt
Write two review-request texts for {{company}}, an HVAC contractor.
Text 1 (sent after the job): under 160 characters, uses {{first_name}} and {{job_type}}, includes {{review_link}}, ends with "Reply STOP to opt out".
Text 2 (48 hours later): different wording, shorter, same link. No rewards, no rating requests.Sources
- Astola: Automating 5-star Google reviews for an HVAC contractor. Credit: an HVAC contractor (client unnamed), written by an automation agency.
- n8n Docs: Schedule Trigger
- Zapier Help: Get started with Twilio on Zapier
Industries: AI automation for Home Services & Contractors
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.