Categories / Scheduling & Appointments
Med spa: Avery 2.0 custom playbooks book 12 consults in 30 days
Custom Avery 2.0 playbooks in the spa's consultative voice booked 12 consults in 30 days for Aspire MedSpa.
- Task
- answer inbound texts in the practice's consultative voice and book consults
- Result
- 12 appointments set in 30 days; instant responses; "Avery 2.0 matches" how staff talk to patients
- Tools
- Podium Avery 2.0 AI Employee
- Setup
- custom playbooks reflecting front-desk voice → AI guides text leads into personalized consults
Step-by-step setup guide
Why this way: Podium aesthetics case study (Aspire MedSpa & Beauty Bar). Vendor case study; playbooks are the setup lever.
Prerequisites
- A Podium account with AI Employee enabled (sales quote).
- Your services, hours, pricing ranges and booking calendar (or ServiceTitan/Jobber if integrated).
- Time: onboarding + 1–2 weeks of listening to recordings.
Step-by-step setup
Step 1. Complete Podium onboarding; connect your business number / Google reviews as offered.
Step 2. Build the AI Employee playbook: which services it can book, after-hours vs overflow, when to escalate to a human, what never to quote.
Step 3. Start after hours only. Listen to every recording the first week; fix scripts.
Step 4. Add daytime overflow once booking accuracy looks good.
Step 5. Use Podium's reputation tools for review asks — separately from the AI Employee if you want.
What success looks like
Inbound texts get practice-specific answers and a booked consult link.
Sources
- Podium case study: Warner Super Service
- Pricing context: podium.com/getpricing (quote); third-party Oct 2026 plan figures
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