Categories / Scheduling & Appointments
Online booking and waitlist fills
City dental practice · online appointment requests up 157%
- Task
- merge separate booking systems and automate patient communication
- Result
- 157% increase in appointments requested online in just under one year
- Tools
- NexHealth (real-time online booking, SMS/email reminders, ASAP List waitlist, two-way messaging, payments, surveys)
- Setup
- turn on real-time online booking → send automated reminders by SMS and email → ASAP List automatically messages waitlisted patients to fill openings → run satisfaction surveys and campaigns
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Help me set this up for my business: "Online booking and waitlist fills".
Example business: general dentistry practice in Williamsburg, New York. Task: merge separate booking systems and automate patient communication.
Reported result: 157% increase in appointments requested online in just under one year
Tools: NexHealth (real-time online booking, SMS/email reminders, ASAP List waitlist, two-way messaging, payments, surveys)
Setup outline:
1. turn on real-time online booking → send automated reminders by SMS and email → ASAP List automatically…
Starter prompt from the guide (use it as a base):
Write a 140-character ASAP offer text for an earlier dental appointment.
First, ask me up to 5 questions about my business and tools. Then give me a beginner step-by-step setup plan, plus copy-paste prompts/templates I can use. Plain English, and tell me if any step needs a tech helper.
via autopilotbusiness.ai/use-case/city-dental-practice-nexhealth-booking-reminders-asap-waitlist-online/Step-by-step setup guide
> Cost: Paid, by quote. NexHealth does not publish prices (third-party listings guess roughly $300-350 a month; unconfirmed). Google booking and review links are included in the subscription.
Honest note: Rules. The vendor says the ASAP list messages patients automatically; NexHealth's help page shows staff send each request. The 157% has no baseline count.
Prerequisites
- A NexHealth account connected to your practice system through the NexHealth Synchronizer (supported systems include Dentrix, Open Dental, Eaglesoft, athenahealth; NexHealth sets this up).
- Admin permission for the feature you are changing (Forms, Online Booking, Scheduling).
Step-by-step setup
Step 1. Turn on booking from Google. Click the gear → Settings and switch on the Reserve with Google toggle (you need the Admin role for Online Booking). Your Google Business Profile must be complete and accurate for the Book button to appear.
Step 2. Set the reminders. Open Reminders, choose the appointment type, and edit the sequence; defaults are 7 and 2 days before. Add the timings you want (some practices use 2 weeks, 2 days and 2 hours).
Step 3. Fill cancelled slots from the waitlist. Open Waitlist → New waitlist request, pick the open slot, add the patients to offer it to, and click Send. A person starts each request; NexHealth does not fill slots by itself. The first patient to accept books it. See the ASAP list article for how the list works per practice system.
What success looks like
More online requests.
Common issues & fixes
- Sync looks stale: NexHealth writes into your practice system through the Synchronizer, so check that the Synchronizer is running on the office computer before blaming the setting.
- No bookings: check online booking is enabled.
Optional: Maintenance
- Monthly: review.
Copy-paste prompt
Use this with any AI chat. It helps you write the ASAP offer.
Write a 140-character ASAP offer text for an earlier dental appointment.Sources
- Case: NexHealth case study (city dental practice). Credit: the practice team (vendor-published).
- NexHealth pricing page
- NexHealth Help Center: automated communications
- NexHealth Help: Reserve with Google
- NexHealth Help: ASAP list
- NexHealth Help: Waitlist
Industries: AI automation for Dentists & Dental Practices
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.