Categories / Scheduling & Appointments
Med spa: 55 appointments booked in 30 days, 38% after hours
55 appointments in 30 days, 38% after hours — Results Medical Aesthetics runs Podium Avery for 24/7 patient engagement.
- Task
- 24/7 patient engagement and booking
- Result
- 55 appointments in 30 days; 38% after hours; 80% faster responses; "we don't have any empty chairs"
- Tools
- Podium AI Employee "Avery" (AI Operating System / EMR switch)
- Setup
- not detailed beyond adopting Podium AI OS
Step-by-step setup guide
Why this way: Podium aesthetics case study (Results Medical, Tulsa metro). Vendor case study.
Prerequisites
- A Podium account with AI Employee enabled (sales quote).
- Your services, hours, pricing ranges and booking calendar (or ServiceTitan/Jobber if integrated).
- Time: onboarding + 1–2 weeks of listening to recordings.
Step-by-step setup
Step 1. Complete Podium onboarding; connect your business number / Google reviews as offered.
Step 2. Build the AI Employee playbook: which services it can book, after-hours vs overflow, when to escalate to a human, what never to quote.
Step 3. Start after hours only. Listen to every recording the first week; fix scripts.
Step 4. Add daytime overflow once booking accuracy looks good.
Step 5. Use Podium's reputation tools for review asks — separately from the AI Employee if you want.
What success looks like
After-hours texts become booked consults; the day team starts with a fuller calendar.
Sources
- Podium case study: Warner Super Service
- Pricing context: podium.com/getpricing (quote); third-party Oct 2026 plan figures
Results as reported by the source; not independently verified. Community-sourced from public sites and attributed to the source platform. Original author? Ask us to correct or remove it. Read the disclaimer.