Sales and support Zaps with a portal
Vinyl pressing plant · about 2,285 hours saved, 76 Zap workflows
After this, emailed PDFs save to the right Drive folder, and customers get status updates as orders move.
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Small-business automations with
Zapier connects thousands of apps with no-code workflows (Zaps) and AI steps. Below: 37 things small businesses actually automated with it, top picks first.
By job: Lead Follow-up & Sales (17) · Admin & Back-Office (6) · Customer Support & Inbox (5) · Marketing & Content (3) · Scheduling & Appointments (2) · Operations & Inventory (2) · Reviews & Reputation (2)
Vinyl pressing plant · about 2,285 hours saved, 76 Zap workflows
After this, emailed PDFs save to the right Drive folder, and customers get status updates as orders move.
Pool installer · credited with a contract worth over $200,000
After this, one rough sentence becomes a warm, correctly spelled email waiting in your Gmail drafts.
Home-services firm · bot booked 30% of appointments
After this, an AI bot answers after-hours lead questions in your voice and points them to book a visit.
Appointment generator · 20–50 extra appointments a day after hours
After this, customers who text or email after hours get a reply with a link to book a slot.
Social media agency · prep time cut from hours to minutes
After this, typing a prospect's name and site gets you a one-page pre-call brief with pitch angles.
Reception service · one Zap reviews 5,000 calls a week
After this, a 1–3 star survey rating pings the right person in Slack within minutes with the comment.
B2B pricing software · lead response about 90% faster
After this, Google Ads form leads land in your CRM with a sales ping, and a site chatbot answers buyers.
Grocery chain · about 70% of AI drafts sent unmodified
After this, every customer email has an AI-drafted reply waiting as a note for your team to check and send.
Four-person team · first response from 14 hours to under 3 minutes
After this, web and Zillow leads get a human-sounding reply in minutes and a follow-up task in your CRM.
Solo consultant · proposals cut from 45 minutes to 5
After this, a website form submission produces a ready-to-edit proposal draft in your inbox, marked for review.
Online class platform · 40% fewer support tickets
After this, a chat box on your site answers routine "how do I…?" questions so you see only the hard ones.
Nonprofit marketing team · 192 hours saved in nine months
After this, one spreadsheet row yields a blog draft, email, SMS and social posts using your keyword.
Parts manufacturer · order processing time cut over 70%
After this, purchase-order PDFs emailed to you become draft invoices you check and send.
Electrical contractor · revenue grew from $500K to $1.4M
After this, after-hours callers get booked, quotes follow themselves up, and jobs become invoices.
Packaging manufacturer · seven posts in about 4 minutes
After this, your Friday team update becomes a week of Instagram posts in a few minutes.
HVAC company · office staff from 5 to 2, about 350 reviews
After this, finished jobs trigger automatic review sequences, reducing office workload.
Solo consultant · each booking creates a client record and invoice trigger
After this, one Calendly booking creates your client record, invoice row, Slack ping and prep email.
HVAC company · 12 reviews in 3 years before automation
After this, a text asks for a Google review 1–2 hours after each invoice is paid.
Cosmetic surgery practice · 33 new reviews in 30 days
After this, past patients get an automatic review request, treatment pages show star-filtered reviews, and you can see which keywords show up in feedback.
Hair-extension brand · revenue up 528% year over year
After this, wholesale leads live in a pipeline, hot email engagers get a call task, and approving a wholesaler can tag them into a welcome automation.
Truck accessories manufacturer · 4 hours a week of manual updates cut
After this, your coating or finishing supplier gets an automatic weekly email of stock and upcoming needs, your team logs job progress on a tablet, and finished orders show as ready to ship.
Outsourced dealership sales desk · 85 car sales a month from dormant leads
After this, leads who engage with your emails land on a call list automatically, your team works through it with a power dialer and voicemail drops, and after-hours inquiries get an AI call within minutes.
EV charging station maker · sales cycle cut from about 70 to 30 days
After this, website visitors are screened by a chatbot or form, land in the pipeline as leads, and automations carry deal data forward instead of being retyped.
Paid-ads agency · sales process from 20–40 days to 11 days
After this, new leads land in Pipedrive, booked calls move the deal forward, and personalised emails invite prospects to book.
Used-book pickup service · revenue up 80%, sales process 40% quicker
After this, donor and seller requests are sorted by form answer and a reminder email goes out when a customer's next pickup date approaches.
E-learning platform · 40% fewer support tickets
After this, a chat box on your site answers routine "how do I…?" questions so you see only the hard ones.
Real estate brokerage · agents start the day from a prioritized brief
After this, each morning your agents get an emailed, ranked list of leads to call with a suggested opener.
Solo freelancer · saves about 30 minutes a day
After this, a labeled client email becomes a Notion task with who asked and a link back to the email.
Marketing consultancy · 15 hours a week saved
After this, onboarding, invoice nudges and time reconciliation are handled by a few automations.
Immigration consultancy · bot engagement up 36% in a month
After this, a chatbot qualifies website visitors in several countries before they reach your inbox.
Construction company · content up from 2 to 25 pieces a week
After this, your team starts each day with five ready-to-film content ideas drawn from real customer questions.
Four-person SaaS · avoided another full-time hire
After this, each new customer gets 30- and 60-day check-ins that reference what they said on their onboarding call.
Brick and patio company · agents book consultation appointments
After this, an outside team calls your leads and books consults onto your calendar.
Business brokerage · 30 hours a week saved, pipeline value doubled
After this, inbound seller inquiries are caught from your form, sent to the matching advisor, and buyers and sellers each have their own pipeline.
Home decor web store · at least two days of work saved a week
After this, form inquiries and Shopify orders appear as deals in Pipedrive without retyping.
Magician troupe · revenue up 120% in a year, booking rate doubled
After this, every inquiry has a follow-up date, won shows sync to Trello, and an automatic reminder prompts a check-in before the event.
Solo business · new leads added to Notion automatically
After this, every sales enquiry in your Gmail becomes a row in your Notion lead list with a one-line summary.